We value your satisfaction and strive to meet your expectations with every purchase. Please review our policy below to ensure you understand the conditions under which refunds and returns can be requested.
Before making a purchase, we encourage you to sign up for a trial account. This allows you to fully test our services. If the trial does not meet your expectations, we suggest not proceeding with a long-term purchase. This is the best way to ensure satisfaction with our offerings.
Please note that optimal streaming of TV Online Access services requires a stable and fast internet connection. If poor internet speed affects your ability to use our services, this does not qualify as a basis for a refund. We recommend checking your connection speed prior to purchase.
Our dedicated team is available 24/7 to assist you with any technical issues or setup inquiries. However, inability to set up our service on your devices due to lack of technical capability does not qualify for a refund. We provide comprehensive tutorials to facilitate setup and encourage you to utilize these resources.
If you have made an error during the payment process—such as selecting the wrong subscription period—you can request a correction by submitting a support ticket titled “Payment Error”. Our support team will review your case promptly and, if validated, process a refund or correct the error as required.
Please submit any refund requests within 7 days of your account activation. Refund requests submitted after this period will not be considered.
To request a refund, please initiate a support ticket through our website’s support section. Ensure your request is clear and concise to facilitate a quick response from our support team.
The catalog of global and European channels in IPTV.
Reach us by email at: Contact@TvOnline.host
